We’re looking for friendly, reliable, and tech-savvy individuals to join our team as Remote Customer Service Agents supporting a leading financial technology company. In this role, you’ll handle inbound calls from bank partners, merchants, and cardholders—assisting with account questions, technical issues, and general support.

This is a fully remote position, perfect for those who enjoy helping others and want the flexibility to work from home while making a meaningful impact.

What You'll Do

• Answer inbound customer calls related to financial transactions, account issues, and product support

• Troubleshoot basic technical problems and guide users through solutions

• Communicate clearly and professionally to provide an excellent customer experience

• Handle sensitive information with confidentiality and care

• Work in a fast-paced, high-volume environment while maintaining quality and accuracy

• Follow scripts, systems, and compliance guidelines to ensure secure and consistent support

What We’re Looking For

Required:

• 1+ year of experience in a customer-facing call center or financial services role

• Strong communication and active listening skills

• Comfort working with computers, browsers, and basic troubleshooting

• Quiet, distraction-free workspace and reliable internet connection (hard-wired preferred)

• High school diploma or equivalent

• Ability to pass a background check

Preferred:

• 2+ years experience in financial tech, online banking, or payment systems

• Previous remote work experience

• Familiarity with CRM tools, virtual support systems, or knowledge bases

Why You’ll Love This Role

• Work from anywhere in the U.S.

• Flexible schedule – choose shifts that fit your life

• Supportive training and resources to set you up for success

• Opportunity to gain experience in the fast-growing fintech industry

• Be part of a people-first, purpose-driven team